- Delivery & Returns
Enter in style!
The steps module makes it easy for all children to enter their beloved Blue Rabbit 2.0 play tower safely. This comfortable stairway has two handrails to guide you all the way up.
The steps can be added to almost all of the Blue Rabbit 2.0 play towers with a platform height of 1.2 m or 1.5 m. Two handrails are mandatory according to the EN71-8 safety standards and permit safe ascending and descending.
This module is suitable for:
- Beach Hut
Please Note: The steps height must match the platform hight of your tower.
- Steps with handrail
- Built for platforms with a height of 1.2m and 1.5m
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and we will charge your card.
Typically it takes 10 days for Blue Rabbit Climbing Frames to be delivered however this may take up to 14 days as all climbing frames are built to order.
Please note: This could take up to 5-6 weeks during Spring & Summer.
PLEASE NOTE: At moment, we do not deliver to Northern Ireland, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email firstname.lastname@example.org and one of our friendly staff will be happy to assist you.
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to email@example.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it's original packaging. Any refund can only be issued to the same payment method that was used when placing the order.