- Delivery & Returns
This accessory is designed to custom-fit our outdoor products and effortlessly protect your product with simple adaptation of installation as you transition through the seasons.
The cover/bag includes weatherproof zips and seams in addition to hardy thick waterproof material that is highly resistant to mould, tearing and fading, keeping your product safe from the elements all year round. You do not need to remove the glass fire screen before covering.
Each Winter Bag / Cover is Tailored to each Heater.
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and we will charge your card.
Typically it will take 48 hours for Mensa-Heating Products to be delivered.
Typically it will take 24-48 hours for Tansun products to be delivered.
Typically it will take 48-72 hours for Bromic products to be delivered.
Typically it will take 48-72 hours for Burda products to be delivered.
Typically it takes 3-5 working days for Eco-smart products to be delivered. However, please contact us on availability as some products are made to order.
PLEASE NOTE: At moment, we do not deliver to Northern Ireland, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email email@example.com and one of our friendly staff will be happy to assist you.
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it's original packaging. Any refund can only be issued to the same payment method that was used when placing the order.