- Delivery & Returns
Our deluxe Jumpking galvanised steel ladder will fit all ranges and sizes of Jumpking trampolines, from our small 6ft round trampolines to our superior 14ft x 17ft Oval trampoline.
Simply hook the ladder over the curved top rail, the two flat runs make it easy and comfortable for little ones to use. The ladders flat base ensures an even weight load is spread onto the grass, stopping the ladder from sinking into the soil.
Our deluxe Jumpking ladder will fit other makes of trampolines up to a height of 3ft. It has an adjustable height of between 87cm and 95cm and width of 40cm.
Our trampoline ladder will make it easy for your little ones to climb up and down, offering a little extra safety and accessibility.
We supply a large range of other useful trampoline accessories, including trampoline tie down kits and trampoline covers.
If you have a small trampoline 8ft or under, these trampolines are normally lower to the ground, the ladder can still be used, remove the base and replace the red stoppers to make lower.
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and we will charge your card.
Typically it will take 5-7 working days to deliver BERG products. However, this may take longer due to Brexit.
Telstar & Vuly
Typically it will take 48 hours to deliver Telstar & Vuly products on all orders before 2pm.
Typically it will take 48-72 hours to deliver JumpKing products on all orders before 2pm.
PLEASE NOTE: At moment, we do not deliver to Northern Ireland, Aberdeen, Inverness, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email firstname.lastname@example.org and one of our friendly staff will be happy to assist you.
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to email@example.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it's original packaging. Any refund can only be issued to the same payment method that was used when placing the order.
Please note: If the Trampoline has been assembled, the customer will not be eligible for a refund.