- Delivery & Returns
The Vortex Black Edition trampoline range is Telstar's most popular range. This model offers innovation in quality and design.
What's Included in this Package:
14ft Vortex BLACK Edition Trampoline
'Lantern' Style Vortex Safety Enclosure
Delivery to MOST UK Post Codes
Please Note: Ladder in images for illustration purposes only
Covering the Trampoline:
The Accessory Pack (£49) includes a COVER, it can be used to totally cover the trampoline when not is use. Simply detach the net at the top of the poles, allowing the safety net to be stored under the cover.
VORTEX Safety Enclosure:
Designed exclusively for Telstar Trampolines, the Vortex 'Lantern' style safety enclosure has been designed for maximum use of space, whilst at the same time providing superior safety and maximum rigidity by using the latest fibre rod technology to create a secure frame around the top of the net.
Tie Down Kit:
A Tie Down Kit (£28.00) is only needed if your trampoline is a in a windy or exposed area or we are due high winds. The Tie Down Kit consists of long tent pegs and heavy duty strapping which goes over the trampoline framework to help keep the trampoline grounded.
Complete Accessory Pack:
A Complete Accessory Pack is available which consists of a COVER, LADDER and TIE DOWN KIT for only £49.00.
||88 x 7 Inch|
||38mm x 1.5mm Anti Rust|
||20mm Thick with PVC Cover|
||Heavy Duty UV Resistant Polypropylene|
||110g PE Dense Mesh Safety Net With Zip|
||FRAME - 10 years|
|BED - 1 Years|
|SPRINGS - 1 year|
|PAD - 1 Year|
|NET - 1 Year|
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and we will charge your card.
Typically it will take 5-7 working days to deliver BERG products. However, this may take longer due to Brexit.
Telstar & Vuly
Typically it will take 48 hours to deliver Telstar & Vuly products on all orders before 2pm.
Upper Bounce & Moxie
Typically it will take 72 hours to deliver Upperbounce & Moxie products. 24 hours to dispatch and 48 hours to deliver on orders before 2pm.
Typically it will take 48-72 hours to deliver JumpKing products on all orders before 2pm.
PLEASE NOTE: At moment, we do not deliver to Northern Ireland, Aberdeen, Inverness, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email email@example.com and one of our friendly staff will be happy to assist you.
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it's original packaging. Any refund can only be issued to the same payment method that was used when placing the order.
Please note: If the Trampoline has been assembled, the customer will not be eligible for a refund.