- Delivery & Returns
SAFETY FIRST! – The heavy-duty steel frame is coated with rust-resistant Galvanised powder coating for durability & safety. Covered with a thick safety pad along with elastic straps with S Hooks to hold tightly to the trampoline frame for protection. This trampoline is child-safety certified and exceeds all ASTM requirements.
OUTDOOR FUN! - The premium jumping mat is fabricated with high-quality polypropylene mesh material with 8-row stitching, increasing its bounce. The premium trampoline springs are long, curved and galvanised, Equipped with extra thick spring cover padding, providing additional support and preventing wear & tear.
EASY ASSEMBLY - The Easy assemble & disassemble feature for the enclosure poles makes for a seamless and easy setup in minutes. This trampoline was engineered with the ‘drop-n-click’ mechanism, slashing assembly time in half.
KEY FEATURES - Durability: the frame and poles are constructed with heavy gouge steel to prevent it from bending and breaking. All materials are UV & weather resistant. The poles are covered with matching sleeve protectors. The padding and net are fitted perfectly to the frame to give it a sleek and neat look.
WHAT IS INCLUDED - The trampoline ships in 3 boxes which includes: the trampoline’s frame, legs, jumping mat, springs, spring cover safety pad, enclosure net, enclosure poles, foam pole covers, foam-cover sleeve protectors, top-ring flex rod, pole caps, rope, hardware, screwdriver, spring-pull tool, user manual, and warranty card.
Click here to download user manual
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and we will charge your card.
Typically it will take 5-7 working days to deliver BERG products. However, this may take longer due to Brexit.
Telstar & Vuly
Typically it will take 48 hours to deliver Telstar & Vuly products on all orders before 2pm.
Upper Bounce & Moxie
Typically it will take 72 hours to deliver Upperbounce & Moxie products. 24 hours to dispatch and 48 hours to deliver on orders before 2pm.
Typically it will take 48-72 hours to deliver JumpKing products on all orders before 2pm.
PLEASE NOTE: At moment, we do not deliver to Northern Ireland, Aberdeen, Inverness, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email email@example.com and one of our friendly staff will be happy to assist you.
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it's original packaging. Any refund can only be issued to the same payment method that was used when placing the order.
Please note: If the Trampoline has been assembled, the customer will not be eligible for a refund.